FAQs

Please see below the most common FAQs. For more information, you can go to this link here for full FAQs on the campaign.

If you can’t find what you’re looking for or looking for something different?

Click on the button below and let us know. We’ll get back to you as soon as possible.

Request marketing approval or support

Offers overview

What is the goal of these incentive offers?

The primary goal is to drive acquisition, leveraging a key selling period (RRSP season) when investors are naturally looking to make contributions.

When will the campaign be live?

The direct-to-consumer media campaign with incentive offers will begin on Monday, December 14, 2020 at 12:00 am ET and ends on Monday, March 1, 2021 at 11:59 pm ET.

Who is Qtrade targeting?

Our primary audience is new client prospects, but we’re also promoting the campaign to a select group of existing Qtrade Investor clients through an email campaign.

What are the offers?

Visa Gift Card

A Visa Gift Card to the first 500 new clients, and 500 existing clients to qualify.

Visa Gift Card Offer code (new clients): VISA2K
Visa Gift Card Offer code (existing clients): CASH2K

To qualify:

Use their promo code to open a new Qtrade account.
Add/transfer in at least $25,000 to the account (at the time of opening) and keep it there until 11:59 pm ET October 1, 2021.
Make at least one trade by September 30, 2021.

Discounted trades (rebate)

Reduced trading fees rebate to the first 100 new clients to qualify. Clients will receive trades at $6.95 for six months (maximum of 100 trades per client).

Rebate Offer code (new clients): TRADE695

To qualify:

Use their promo code to open a new Qtrade account.
Add/transfer in at least $10,000 to the account (at the time of opening) and keep it there until 11:59 pm ET October 1, 2021.
Have a cash or margin account open with Qtrade to receive the rebate.

Please note:

Clients pay regular fees ($8.75 per trade) for the six-month period and will receive a rebate on or around October 30, 2021 for the difference.
Qualifying discounted trades must be filled between the date of the new account opening and no later than 12:00 am ET on August 31, 2021.

What about this campaign is different from previous offers?

There are a few differences from last year’s “cash back” campaign to help clients act sooner and get ahead in their financial journey with us. We will also be refining the advertising to target some specific client segments (aka “personas”).

1. The campaign starts earlier. Normally, we don’t go to market until January. The media campaign starts on December 14 this year.

2. We’re offering a Visa Gift Card rather than cash. We will mail out Qtrade branded Visa Gift Cards instead of crediting cash.

3. Transfers must be submitted with the New Account Application Form - at the time of account opening - to qualify. This is to help prevent common complaints from clients re: delays in transfers. We now require the transfer be submitted during account opening; it does not need to arrive by a set date. Note that if a client calls in on the same day of their application to fund by phone, that transfer can qualify.

4. The number of Qualifying Accounts for each offer is capped. The promo codes will no longer function when:

500 new clients have qualified for the Visa Gift Card offer
500 existing clients have qualified for the Visa Gift Card offer.
100 new clients have qualified for the Discounted Trade offer.

5. Clients must place a trade to fully qualify for the Visa Gift Card.

What are the offer details?

All the terms and conditions can be found here.

Additional questions?

For more information, you can go to this link here for full FAQs on the campaign.